Organized, hardworking professional looking for
growth-oriented position in office management.
Outgoing and collaborative working, skilled in
communication and time management. I am a consistent, hardworking and highly motivated person. I feel that am friendly outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectation and expand my knowledge and skills.
Ø Supervise the work of customer services team, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Ø Managed daily operations, including training, scheduling, and evaluating employees.
Ø Excellent judgment and ability to work independently
Ø Respond to and resolve employee relations issues expressed by team members.
Ø Create and maintain high quality work environment so team members are motivated to perform at their highest.
Ø Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
Ø Maintained professional relationships with cross-functional departments and worked closely with them to resolve escalated issues.
Ø Planning and managing day to day operations/meetings.
Ø Managing an effective Diary Management, Calendar Management, Travel Management and Administration for the Chairman
Ø Managing and coordinating all administrative office functions with independent decision-making.
Ø Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, and making adjustments to plans.
Ø Managing the Chairman’s incoming, outgoing, electronic mail and documents on daily basic
Ø Coordinating the Company’s quarterly meetings and Inter Committee meetings.
Ø Performs all other administrative duties as they arise for the Chairman’s.
Ø To ensure all action points are delivered to concerned, and thereafter following up with the concerned for implementation status to be informed to the Chairman.
Ø Perform other related duties as assigned.
Ø Responsible for handling information data and maintain confidential information relating to Company
Ø Interacting and dealing with the customers & instructors by electronically or face to face. Surveying customer satisfaction rate and troubleshooting customers problems
Ø Maintaining and updating daily and monthly records of RTA and internal records of Driving Center
Ø Lead generation by identifying potential clients, calls, emails, visits building a constant sales pipeline. Skilled in working in a team environment and motivating customer service executives
Ø RTA Customer Registration (ERP System RTA and Belhasa)
Ø Scheduling training slots of the students after briefly verifying the student details. Undertaking clerical tasks such as typing, filing, making phone calls and handling Email
Ø Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Ø Handling customers queries for training in Belhasa Driving Center
Ø Suggesting best possible solutions to customers as per their requirements
Ø Administered up-selling techniques during sales process to increase the number of sales
Ø Resolved customer concerns promptly and professionally which resulted in a win-win situation for both sides
Ø Assisted with any problems associated with merchandise in conjunction with customer service
Ø Demonstrated effective time management and multi-tasking skills to complete daily projects
Ø Perform other related duties as assigned.
Ø Conducted sales of cell phones and accessories to customers
Ø Maintained records of monthly sales and ensured monthly targets are reached
Ø Advised customer about the new models in determining which cell phone is suitable to their needs
Ø Collaborated in a team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized.
Ø Performed demonstrations to first time users of the new cell phone
Ø Organized proper display of the cell phones in order to increase sales volume.