概要

Organized, hardworking professional looking for
growth-oriented position in office management.
Outgoing and collaborative working, skilled in
communication and time management. I am a consistent, hardworking and highly motivated person. I feel that am friendly outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectation and expand my knowledge and skills.

工作经历

公司标识
Team Leader Customer Experience & Admin
Mywater - Multinet Group of Company Karachi
Dec 2021 - 代表 | Karachi, Pakistan


Ø  Supervise the work of customer services team, office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Ø  Managed daily operations, including training, scheduling, and evaluating employees.
Ø  Excellent judgment and ability to work independently
Ø  Respond to and resolve employee relations issues expressed by team members.
Ø  Create and maintain high quality work environment so team members are motivated to perform at their highest.
Ø  Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
Ø  Maintained professional relationships with cross-functional departments and worked closely with them to resolve escalated issues.
Ø  Planning and managing day to day operations/meetings.

公司标识
Executive Personal Assistant to Chairman
CYBER WORLD KARACHI
Jun 2019 - Nov 2021 | Karachi, Pakistan


Ø  Managing an effective Diary Management, Calendar Management, Travel Management and Administration for the Chairman
Ø  Managing and coordinating all administrative office functions with independent decision-making.
Ø  Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, and making adjustments to plans.
Ø  Managing the Chairman’s incoming, outgoing, electronic mail and documents on daily basic
Ø  Coordinating the Company’s quarterly meetings and Inter Committee meetings.
Ø  Performs all other administrative duties as they arise for the Chairman’s.
Ø  To ensure all action points are delivered to concerned, and thereafter following up with the concerned for implementation status to be informed to the Chairman.
Ø  Perform other related duties as assigned.

公司标识
CS Administrator & Area Incharge
SAIF BELHASA HOLDING DUBAI
Jun 2013 - Apr 2019 | Dubai, United Arab Emirates


Ø  Responsible for handling information data and maintain confidential information relating to Company
Ø  Interacting and dealing with the customers & instructors by electronically or face to face. Surveying customer satisfaction rate and troubleshooting customers problems
Ø  Maintaining and updating daily and monthly records of RTA and internal records of Driving Center
Ø  Lead generation by identifying potential clients, calls, emails, visits building a constant sales pipeline. Skilled in working in a team environment and motivating customer service executives
Ø  RTA Customer Registration (ERP System RTA and Belhasa)
Ø  Scheduling training slots of the students after briefly verifying the student details. Undertaking clerical tasks such as typing, filing, making phone calls and handling Email
Ø  Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

公司标识
Customer Service Executive
BELHASA DRIVING CENTER DUBAI
Apr 2011 - Jun 2013 | Dubai, United Arab Emirates


Ø  Handling customers queries for training in Belhasa Driving Center
Ø  Suggesting best possible solutions to customers as per their requirements
Ø  Administered up-selling techniques during sales process to increase the number of sales
Ø  Resolved customer concerns promptly and professionally which resulted in a win-win situation for both sides
Ø  Assisted with any problems associated with merchandise in conjunction with customer service
Ø  Demonstrated effective time management and multi-tasking skills to complete daily projects
Ø  Perform other related duties as assigned.

公司标识
Customer Service Representative
Al Satwa Phone Dubai
Feb 2009 - Mar 2011 | Dubai, United Arab Emirates


Ø  Conducted sales of cell phones and accessories to customers
Ø  Maintained records of monthly sales and ensured monthly targets are reached
Ø  Advised customer about the new models in determining which cell phone is suitable to their needs
Ø  Collaborated in a team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized.
Ø  Performed demonstrations to first time users of the new cell phone
Ø  Organized proper display of the cell phones in order to increase sales volume.

学历

Karachi University
学士, 贸易学士, ‎
Administration
2014
Stone Coast Academy
中级/A级, 计算机科学学生, HSC‎
Administration
2009

技能

中级 Accounting
熟练 Administrative Management 
熟练 Administrative Meetings Management
中级 Airline Knowledge
熟练 Answering Inquiries
熟练  Talent Acquisition
中级 Bilingual Communication Skills
熟练 Branch Administration Skills
熟练 Branch Management
熟练 Business Writing
熟练 Call Center Development
熟练 Call Handling
熟练 Charismatic Leadership
熟练 Computer Proficient
熟练 Configuring Software
熟练 Consumer Behavior
熟练 Consumer Experience
熟练 Contact Center Services
熟练 Customer Care Representation
熟练 Customer Contact Skills
熟练 Customer Interaction Management
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Data Comparison
熟练 Database Management 
熟练 eCommerce Account Handling
中级 Electrical Troubleshooting
熟练 Employee Relations Management
熟练 Finance Administration
熟练 Fluent in English
熟练 Founds Management
熟练 Front Office
熟练 Fund Administration
熟练 Global Talent Acquisition
熟练 Handling Assignments
熟练 HR Consulting
熟练 Human Resource Planning
熟练 Inbound Calling
熟练 Internal Affairs Management
熟练 Inventory Accounting
熟练 Italian Cooking
熟练 Japanese & Korean Language Proficiency
熟练 Leave Administration
熟练 Listening to Customers
熟练 Managerial Skills
熟练 Managing Client Details
熟练 Marketing Stratergies
熟练 MS Desktop Customer Service
熟练 Ms Excel
熟练 Negotiation Skills

语言

熟练 印度语
熟练 乌尔都语
熟练 英语